Essential Information

Location & Finding Birkdale Medical

Birkdale Medical is located in the single storey building in the commercial development called Birkdale Green @120. The address is shop 1/ 120 Birkdale Road Birkdale. Location is on the western side of Birkdale Road immediately past the Ampol service station and just before the Birkdale Roundabout. Location is 200m from Birkdale railway station and on the bus route to Capalaba. If the car park appears full there is plenty of parking around the back of the service station and adjacent building.

Appointments

Consultations are by appointment.

If you have an urgent medical problem telephone 32074600; please ask to speak to our Registered Nurse who can prioritise your treatment.

For non-urgent medical problems every effort will be made to accommodate your preferred time and doctor.

Our consulting doctors endeavour to keep to appointment times but emergencies and the unexpected may occasionally make this impossible. The standard appointment time is for 15 minutes where 1 or 2 issues can be dealt with. Should you have 3 or more issues, more complex medical and psychological problems or require a procedure, please advise the receptionist so a long appointment may be booked.

Fees

CONSULTATION FEES AND BULK BILLING as of 1.7.26

Birkdale Medical bulk bills children up to 15 years, and Veteran Affairs gold card holders. The consulting doctors offer a reduced fee to patients with pensions and health care cards.

The fee for a standard consultation lasting between 6 and 19 minutes (Level B) is $97 – $103 and for pension/concession card holders, the fee is $83 – $88 with a medicare rebate of $45.05

The fee for a long consultation lasting between 20 and 39 minutes (Level C) is $141– $172 and for pension/concession card holders, the fee is $127 – $159 with a medicare rebate of $87.10

Payment is to be made at the time of consultation.

Repeat Prescriptions

Most medications may only be safely prescribed with a consultation. Some repeats of medications may be available at the doctor’s discretion. As this takes Doctors and admin time, the fee for a maximum of 2 scripts or an authority script is $20 to $35. Please allow 48 hours notice.

Request

Referrals

If your medical condition requires further assessment, your doctor may refer you to a specialist. Your doctor will need to see you and provide you with a written referral. If you have seen a specialist previously and require a renewed referral, your doctor will usually need to see you to write the new referral. If you do not need to be seen, a fee of $20 applies for the referral.

Request

Results

Please ring after 2PM Monday to Friday for any results. It is the patient’s responsibility to follow-up on test results that have been requested by your doctor. At times we may provide results information via mobile phone SMS messaging. We will send an sms message if your doctor needs to see your for non-urgent results, and request that you make an appointment within 2 weeks for follow-up. If there is an urgent result your doctor will call you. If your results are normal there will not be any contact. All results are available on your My Health Record one week after your doctor has been notified. If viewing results on your My Health Record and you have any questions, please make an appointment to see your doctor. Please make sure we have an up-to date mobile telephone number.

After Hours Information

Birkdale Medical is closed on public holidays but is open from 7.30am to 6.00pm Monday to Friday and 8am to 1pm on Saturdays. If you require emergency medical care please dial 000 to summon an ambulance. Redlands Hospital Accident and Emergency Department at Weippin St, Cleveland is the closest public hospital medical provider. Private hospital accident and emergency care is available at Greenslopes Private Hospital, Newdegate St, Greenslopes or Mater Private Hospital at South Brisbane. If you require a non-urgent after hours house call contact Home Doctor Service on 137425(13 SICK) .

Emergency Information

Call 000 in an emergency.

Home Visits

If you are too unwell to attend the surgery, then your doctor may be able to visit you at home. Please remember however that house calls take the doctor away from the rooms for a considerable time, and also that treatment may be more effective at the surgery where the doctor has better access to all the equipment and trained staff. House calls will usually be made at the end of each surgery session.

Please note home visits are not normally bulk billed. The fee for a home visit during surgery hours is usually between $180 and $260.

Birkdale Medical Privacy Policy

APP Privacy Policy

Introduction

the consulting doctors and the admin staff are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from 12th March 2014. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. We may also from time to time provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable le steps to ensure that your personal information is accurate, complete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:

Securing our premises;
Placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
Providing locked cabinets and rooms for the storage of physical records.

Corrections

If you believe that the information we have about you is not accurate, complete or up-to-date, we ask that you contact us in writing (see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.

Complaints

If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner on 1300 363 992 if it is regarding privacy.

If you are unhappy with the outcome of a complaint regarding the service you have received please contact the Office of the Health Ombudsman on 13 36 46

Overseas Transfer of Data

We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.

Contact

Please direct any queries, complaints or requests for access to medical records to Jasmine Bowra in writing to Birkdale Medical, 120 Birkdale Road, Birkdale 4159 or email to admin@birkdalemedical.com.au